Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our return and refund policy :

RETURN POLICY
Returns are accepted as per 30 days return policy of dawnlouchei. Items must be unused, in their original condition and in the original packaging with the lovable task kit if included in the order. Customized or personalized jewelry items are non returnable unless they are defective or damaged. At Dawnlouchei we inspect the quality of each product during check in and checkout. Your ordered products are subjected to quality check before checkout and you'll receive a notification of the quality report. Incase if you received a package of damaged or defective product, missing product or incorrect product. We request you to initiate a request through mail or what's app within 24 hours of receiving the item. Along with the completely covered 360° unboxing video. Our support team will reach you within 48 hours. We will guide you through the return process and schedule a return pickup. If return pickup is not available for the customer's pin code. The customer can return the package through speed post using India postal. The customer is responsible for the cost of return shipping unless the item is damaged or defective.

REFUND POLICY
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days once the inspection process completes.

EXCHANGE POLICY
If you would like to exchange an item, please contact us within 24 hours of receiving your order through mail or WhatsApp. We can offer an exchange for a different item, subject to availability. Terms and conditions of return policy apply.

PLEASE NOTE
If the submitted evidence (video or images) found I'll legit such as Tampering with the Product, Edited, Morphed or Generated using AI. The brand reserves the right to take final decision. For any questions or concerns, feel free to reach out to us. We're here help!

Thank you for choosing
𝗗𝗮𝘄𝗻𝗹𝗼𝘂𝗰𝗵𝗲𝗶

RETURN & REFUND POLICY